Strategy & Consulting work

ePhysician portal concept: Changing health care

Capgemini was preparing a joint pitch with HP in response to an eHealth initiative at Ontario’s Ministry of Health and Long-Term Care. As part of our response, visual mockups were created to present a conceptual framework of potential functionality and user experience, as a way of framing discussion and opening dialogue with the client. While integrated records management has still not been implemented in the province, this concept shows some of the power and potential of an integrated approach.

Standard & Poor’s: When a site becomes a platform

In 2003, i worked on an interesting project with a small but outstanding team. We were flown in to assist with the front-end development on a financial services application that was being developed for Standard & Poor’s in Capgemini’s development centre in Lower Manhattan.

I worked as lead designer on a tactical team with information architects and coders, to deliver the user experience for a complex and powerful hosted investment management application which S&P was planning to white-label and sell to their customers – financial services operations whose investment activities were not their primary line of business – to use for managing client assets and linking S&P research with a wide range of investment products and services.

Not only did the architecture need to be robust and scaleable, the user interface had to be modular and “skinnable” so the look and feel of the application could be tailored to each customer’s brand standards. When demonstrating the application, we were able to do live “switching” of the UI using CSS and JavaScript, which was quite innovative for the time. This capability exceeded the client’s expectations, and demonstrated that we truly understood their business challenges and could deliver capabilities that gave them additional features they could use to sell the platform to their customers.

Strategic creative: Scenarios and concept development


Working closely with Capgemini’s Digital Asset Management consulting group in 2003, i led a creative team to collaborate and brainstorm over a couple of days to develop scenarios and storylines for a future media landscape 5 to 10 years into the future, specifically geared around consumption of media and how digital asset management (and rights management) technologies would play a role.

We developed a set of scenarios that touched on video, audio and printed media in a world with pervasive high-speed wireless networking, and where consumer media is accessed from the “cloud” rather than stored locally. (This was years before the concept of “cloud computing” would have been considered even remotely viable.)


We came up with a name, a visual identity, and mocked up several user interfaces that showed how media would follow the user and adapt itself to the context in which it was being played back or viewed… everything from desktop computers and mobile devices to home theatres and automotive systems.


The opportunity to stretch out and explore the thin edge was very exciting, and the scenarios gave the sales team something concrete which they could take out to clients and demonstrate our thinking.